Recommended Spec?

[olly_j]

We've just bought and installed php live helper on one of our servers but it seems to dramatically increase the load when we include the tracker code on our web pages. What is the recommeded spec for a server running live helper? We get around 30k page views p/day if that is any help.

Also, if anyone has it running successfully could they post the server spec?

Thanks.

Olly

[TurnkeyAdmin]

30,000 hits a day is a lot. You have to remember that each time a hot is made the databases are querued and the load will change as more hots come in. What I would recommend is turning reporting off. This could dramaticallt lighten the load.

[olly_j]

Hi,
We've turned off reporting and cleared out the old reports as someone suggested. Also, the live help server is external to the web server so its not a bottleneck there. With two people viewing the site and the admin interface open the load on the live help server was spiking up to 1.2 which is pretty ridiculous. Any other ideas?

[Sandy]

I concur with the events described by olly. When we hosted the live helper on a seperate server the load spiked to 30 in a small amount of time.

It is not unreasonable to expect that there may be more than 1 or 2 users browsing a webserver at any one time (especially as our websites are commercial and not personal weblogs). I also refuse to move this software to our higher spec webserver because i dont believe throwing more cpu cycles at this will solve the problem.

A P3 750Mhz with 512MB of ram doing nothing should be able to cope with something like this easily. I even wrote a simple page tracker before we bought your software, which does all the footprint stuff apart from looking at useragents (which is quite nice btw). We really need the live help part of this software.

Can you please look into this.
Thanks.

Sandy.

[TurnkeyAdmin]

On our main server we host our own live help for TWT, all of the paid hosted accounts and the demo accounts and we have yet to get the loads mentioned above. If you are expierencing heavy loads with 2 users and the admin logged in then there is something more going on.