shauna
09-17-2007, 07:25 PM
Is there a quick fix to have the "create account" button checked by default instead of having it unchecked? If so please do tell.
Here's Why: I had someone place a test order to get their feedback on the customer end in terms of ease of use. They said everything was good on the ordering end but when they went back to log into their account to review their account information... they said they got a message saying user didnt exist.
They went to the forgotten password in case they had forgotten it but got the message no email by that name. So I looked up their user info and sure enough it didnt exist. I tried to duplicate it and the only thing that I could think of is that they did not check the create account button because it worked for me when checked but did not when unchecked. (apparently they put the account user pw in the "already a customer" box that sits above the details form but clicked the submit button below so thought they had created an account)
The person that I had test it was fairly experienced in terms of shopping online so if they omitted this step then I'm almost positive it will be an issue with customers.
Here's Why: I had someone place a test order to get their feedback on the customer end in terms of ease of use. They said everything was good on the ordering end but when they went back to log into their account to review their account information... they said they got a message saying user didnt exist.
They went to the forgotten password in case they had forgotten it but got the message no email by that name. So I looked up their user info and sure enough it didnt exist. I tried to duplicate it and the only thing that I could think of is that they did not check the create account button because it worked for me when checked but did not when unchecked. (apparently they put the account user pw in the "already a customer" box that sits above the details form but clicked the submit button below so thought they had created an account)
The person that I had test it was fairly experienced in terms of shopping online so if they omitted this step then I'm almost positive it will be an issue with customers.