Absolutely Unnacceptable (4.0 RC7)

[danegerous]

Ok, there are some features in 7 that bust my buttons and I'm pretty pissed.

1) NO DROP DOWN OPTIONS! Come one, seriously? The most common type of option choices are drop downs...it was in almost all earlier releases and now it's gone. Also, if you choose "Radio" as your option choice it doesn't even add line breaks in between options, so it clumps the options altogether in an ugly paragraph-looking thing.

2) No ability to clone categories. Virtually all my categories are the same structure, and I have like 1,000 products in each...I DO NOT want to have to go back and add each category again. If I could clone the category with subcategories and products under them intact, I would simply have to change the name of the category on top...tons of useless work ahead of me...

3) Any time you switch tabs in the product page, the changes you made on the previous tab are voided unless you save on every tab. They need to carry over so I can worry about the changes, not pressing the Update button every 3 seconds.

Well, that's really all I can think of now. PLEASE fix these before the final...God, please.

EDIT: the jumbled radio button text does get fixed and arranged when another option is added below it. Slightly better, but still not fixed when only one set of options is entered.

[com1000]

yes you CAN create drop down boxes for product options 1) add the option and select 'select' as option type 2) go to option and add option items with prices etc... go back to the product in your browser and you will see a drop down box with the options you just entered....

The only thing i cant figure is supposedly, in the latest feature list you can add product options and update the total price... i dont see how you can do that... and the big issue isnt the product options, because you can get a drop down... the biggest problem is on checkout it doesnt itemize the pricing so you can see what each option costs...

[danegerous]

Why in God's name wouldn't they call it a drop down? Who has ever called it 'Select'? Select seems to be just the default choice...whatever, that's weird. Fair enough, though.

[com1000]

just another example of why we need a user guide... it took me 45 minutes to figure it out, thru trial and error

[TWT-Chris]

Ask your questions in a friendly manner to start, you never know... you could be wrong.

1) Yes the drop downs are there as stated by com1000 and they are called 'Selects' because thats what they are called in the world of HTML. Also, if you want breaks after your radio values, simply add them... there is a template specifically for the radio buttons believe it or not, where you can add your <br/ > after them. Also, if your options aren't showing up and you have enforce option stock set to on, the you either don't have enough in stock or that option does not have any option items set.

2) Try using the bulk add feature... this may save you the extra time.

3) This is not true at all. Switching between tabs will not make you lose your entires from the previous tabs. The only time you should save your entries is when you enter a new product option or attribute or something of that nature. Even then, you will get a warning that says click cancel to stop the refresh if you haven't saved the product info yet.

[danegerous]

I am currently updating an entire site worth of products and simply removing one option. EVERY single product loses its images when I delete the option. Believe it if you like or ignore it. Every product is losing it's images. I have to now go back and reload every image.

EDIT: and for the record, there is no requirement for me to come i here and be "friendly", I bought this damned cart, I am the customer, I can be however I want. YOU are the one that's required to be friendly, and from 90% of your posts, you're irritated with all your clients.

[TWT-Chris]

If your having a problem like that we are not going to be able to help you through the forum obviously. Open a ticket and provide your license number, shop URL and admin info and we can take a look.

[naps]

EDIT: and for the record, there is no requirement for me to come i here and be "friendly", I bought this damned cart, I am the customer, I can be however I want. YOU are the one that's required to be friendly, and from 90% of your posts, you're irritated with all your clients.

It doesn't hurt to be professional on a support forum where other users can help you out. Personally, I back out of most messages where the person asking for support is being a jack-***. I've come to realize that people that post upset messages on public forums usually just want to ***** and don't really want help, or they are too dimwitted to figure out that they are asking for help from their peers.

If you want to ***** scream and moan, by all accounts do it - it's your right. Just do it in a support ticket, and not a public forum. You just end up looking like a fool when you do.

[vegvit]

It doesn't hurt to be professional on a support forum where other users can help you out. Personally, I back out of most messages where the person asking for support is being a jack-***. I've come to realize that people that post upset messages on public forums usually just want to ***** and don't really want help, or they are too dimwitted to figure out that they are asking for help from their peers.

If you want to ***** scream and moan, by all accounts do it - it's your right. Just do it in a support ticket, and not a public forum. You just end up looking like a fool when you do.

Hey who are you to teach people what they can post and what they cannot post. Watch what you are saying. Many suggestions sent privately get disregarded, which is a known fact. Poeple post here so that other people can see, that's exactly the point, so it goes on record. Additionally when people post here other people with similar concerns/problems join the debate and TWT knows it is not an isolated situation. Moreover, when a lot of people point to the same direction and if TWT ignores it that gives a strong message to potential buyers of Sunshop. TWT cannot take that chance , they have to address problems if they are brought up. That the posters know.
You not responding to frustrated customers' posts shows your level of customer support, or lack thereof. Right or wrong customers have the right to complain, scream and so on. If they do not know what they are talking about they embrass themselves anyways,which is humiliating in itself, however you or TWT are not the ones who are to teach people manners. Companies patiently answer customers because THEY HAVE TO. If you do not want to be bothered privately or publicly you are in the wrong business. We get irrelevant and sometimes silly customer questions/complaints very often. You know what we do, we eat the humble pie and patiently type back and explain. That's what most companies do too...

[TWT-Chris]

I am going to close this post before things get out of hand but all I will say on the matter is this. Yes everyone has the right to complain but as in this case everything that he was complaining about had logical explications and a easy resolution. This is a public forum which is mostly peer to peer since we dont really offer full fledge support through it any longer, so if one is looking to get help from other users its better to be frienldy then hostle when asking yuour questions.