Can't edit operator - Warning: implode() [function.implode]

[pixelhub]

Hi,

I have set up phplivehelper and everything seems to work ok untill i try to update a operator. once i have made the changes and clicked on th "Edit Operator" button i get this error

Warning: implode() [function.implode]: Bad arguments. in /homepages/29/d105692172/htdocs/mydomain.com/phplivehelper/admin/adminindex.php on line 140

Warning: Cannot modify header information - headers already sent by (output started at /homepages/29/d105692172/htdocs/mydomain.com/phplivehelper/admin/adminindex.php:140) in /homepages/29/d105692172/htdocs/mydomain.com/phplivehelper/admin/adminindex.php on line 146


Can you please help me with this as when ever i need to make a change i have to delete the operator and add it again with the changes.

Thanks

[TWT-Chris]

Are you using the latest version? 2.0.1?

[pixelhub]

Thanks for the reply.

i am using the latest version 2.0.1.

I am also having problems with the site loading time since i put php live helper on the pages have started to take around 5 seconds to load.
with the online/offiine image taking up the time.

it is also regualy displays the offline image when operators are online. when you refresh the page a few time the online image might display.

There is also a problem with the request chat button. whena operator clicks on the "send request" button it sometimes freezes and the button just stays there, by the time it goes the use has usally left the site. if the user has not left the site they end up geting mutiple requests as the operator has click the button a load of times trying to get rid of it. i have asked them only click it the once but it can still freeze up.

Hope you can help me with this
Thanks

[TWT-Chris]

It sounds to me that there may be some deeper issue causing the delayed load times and chat request issues. Perhaps the code is not properly formatted on the page. If you open a support ticket and provide the URL as well as the admin login information we can take a closer look.

[pixelhub]

Ok thanks. I submitted a support ticket on friday

[pixelhub]

i was asked by samuel from a previous support ticket (which was closed so i couldn't reply) to do the following to fix the error message i get when trying to update an operator.


Check the value for error_reporting in your hosting/server's "php.ini" file. If it is set too high, it will yield warnings (Development purposes/use) when there are no errors. Ask your server administrator to set the value to:

error_reporting = E_ALL & ~E_NOTICE & ~E_STRICT

i do not have accsess to the php.ini file so i created one and added it to the phplivehelper/admin/ folder but it has no effect on the error.


i havent had a reply to my support ticket yet.:(

could someone please help with this as i could do with the live chat upand running.

Thanks

[TWT-Burt]

If you do not have access to the server's php.ini file, creating one will not work (as you have seen). You will need to contact either your server admin or your hosting company and have them make the changes described.