You are simply missing the templates... Have you tried to populate them?
Start Welcome
Dear <!-- company -->,
Thank you for choosing PHP Live Helper for your customer service needs. Below you will find the information needed to setup your account.
Your Login ID: <!-- login -->
Your Password: <!-- password -->
Password:
We recommend that you keep your password in a safe place for future use.
Installation:
Insert the following lines of code into your documents, placing the lines above your html or php files </head> tag.
<script language="JavaScript" src="<!-- siteurl -->javascript.php?html=1&site=<!-- login -->"></script>
Next add the following lines wherever you would like the button to show up.
<a href="" onclick="javascript:startchat('<!-- siteurl -->chat.php?site=<!-- login -->'); return false;"><img src="<!-- siteurl -->onlinestatus_html.php?site=<!-- login -->" border="0"></a>
Administration:
To login to your admin area visit the following url and enter the username and password above: <!-- siteurl -->admin/login.php?site=<!-- login -->
The trailing "site=" part of the url is always needed and is very important.
Once you have setup your support reps and inserted the code you are ready to go.
Support:
If you require assistance of any sort, or have any comments, please go to our support page at: <!-- supporturl -->.
Sincerely,
<!-- sitename -->
<!-- mainurl -->Start Status
Dear <!-- company -->,
This message is to inform you of a status change to your <!-- appname --> account. Your account is currently "<!-- status -->".
If you should have any questions about this please contact us at <!-- supportemail -->.
Sincerely,
<!-- sitename -->
<!-- mainurl -->