PDA

View Full Version : Traffic monitor went dead when no activities


tomyken
07-07-2003, 07:52 AM
Hi,

After launching the traffic monitor, and if there's no activities for a short period of time (15mins), the browser went dead.

Furthermore, the monitor window looks as per normal even when it's dead so I can't tell whether if it's active or dead.

I checked my internet connection...and it's fine...then why does the monitor window went dead?

For the time being, I shall have to log-out and re-launch the traffic monitor every 30mins just to play safe since I can't tell the difference even when the monitor is dead.

For your information, I tried to refresh certain frames of the monitor window once a while just to make sure that it's still active by right clicking my mouse and select refresh. If the browser is dead, it will show an "Database Error" page. Therefore, I guess it could be my database which closes the connection of the traffic monitor.

I can't possibly sits by my computer just to do that 24hrs a day...I need to get away from the computer to eat or to sleep...and still able to monitoring my sites at the same time all the time.

Any advice pls?

Thank you.

Regards,
Tommy Ken
TurnkeyAdmin
07-09-2003, 12:00 PM
Most likely your problem is do to sessions timing out. What is the URL of your site? I would like to check your php settings. Also is this your server or is it hosted.
tomyken
07-10-2003, 03:26 AM
Hi,

Thanks for your reply.

For your information, my website is hosted.

If you need access to my cpanel to look into the problem, leave an email address and I'll send you my cpanel usename and password.

If you need to contact my webhost, go to http://hostforweb.com

They provide 24/7/365 Live Customer support and are very helpful. You can talk to them anytime with any problems or queries.

Thank you.
tomyken
07-10-2003, 03:28 AM
and my url: http://live2help.com

I might be a little late in replying to emails for the next few days as I'm putting in a new satellite system.

Sorry for any inconvenience.

Thank you.
TurnkeyAdmin
07-11-2003, 05:07 PM
I will need you to send me some login information so I can sign in to the admin area or even the asp admin area. You can email to the address below.
tomyken
07-12-2003, 12:33 AM
Hi,

Thanks for helping.

I tried out Phplivehelper with my new satellite connection yesterday and the traffic monitor works fine now :D

It doesn't goes dead so far ;)

But still...hope that you keep this thread open and if the same problem still occurs...then I'll email you with my login information.

Thank you.
TurnkeyAdmin
07-14-2003, 08:03 PM
No problem