1.8 RC3 Running REALLY slow

[DTX]

Hi,

I just updated to 1.8 RC3 and all users are experiencing extremley slow responses. Especially client end.

When a visitor requests a chat and sends initial query all is well, but SLOW, when admin responds, visitors requesting chat do not get the admins reply, they still are on the "You are in a Queue position 1" page.

Any help on this appreciated.

Cheers

[TurnkeyAdmin]

We run the same version for our live support and do not experience any delays or slowness. Most likely it is client pc speeds, and/or server connection speeds that are causing this for you.

[simonmc]

We run the same version for our live support and do not experience any delays or slowness. Most likely it is client pc speeds, and/or server connection speeds that are causing this for you.

I have this EXACT same problem too.

Simon

[DTX]

I have this EXACT same problem too.

Simon

Cheers Simon, Kinda helps me loads that, cos the blame was trying to be put on server/connection, which is a little odd as that hasn't changed any.

So thanks for confirming that

Our server admins have used monitoring techniques to test the system, and it appears the admin screen is the part causing the problem.

[TurnkeyAdmin]

If you guys have typing message on try turning it off and see if that helps any... Also note that if there is ANY interuption in the connection on the admin side it could cause you to log out as it checks for updates every 4 seconds on the admin side. Note that 1.8 is still RC so any issues you are having we may still be trying to work out although we have not had any problems on our end.

[DTX]

All transcripts have been deleted on each account, tried it with typing message on and off, tried reducing the refresh times. and still having major problems.

Any SWIFT help appreciated

[TurnkeyAdmin]

Can you try to make a script with the following inside and see how long it takes to run.



<?php
$hostname = gethostbyaddr($_SERVER['REMOTE_ADDR']);
echo $hostname;
?>

[DTX]

Can you try to make a script with the following inside and see how long it takes to run.



<?php
$hostname = gethostbyaddr($_SERVER['REMOTE_ADDR']);
echo $hostname;
?>


Ok made that, and it's instant, it gave my own ISP name, no more than one second to display

Cheers
Drew

[DTX]

Just to let others know the situation is now resolved via information supplied by support

<<Create a file with this

say test.php with the following code

<?
echo $_SERVER["REMOTE_HOST"];
?>

Call through your browser. If nothing outputs your system does not support reverse dns functions and can solve the by adding this code to the top of global.php

$_SERVER["REMOTE_HOST"] = "Undefined";

If something outputs from test.php that you created then please provide an operator username and password to login to your PLH.>>

That fixed the problem.
Cheers

[TurnkeyAdmin]

We will be integrating this fix in the next release.